The best support with 360° service
Cobots have become indispensable in your production line. This makes it all the more important to ensure that they are always ready for use, even when repairs, maintenance and troubleshooting are unavoidable.
Our goal: We want to help you maximize the usability of your cobots and minimize downtime.
UR STANDARD WARRANTY
Included with the purchase of your cobot- 12 months warranty
- 4 hours response time during business hours
- Expert service
- Costs covered by standard warranty
UR SERVICE360 BASIC
Purchase during the warranty period- 12-month warranty extension (i.e. a total of 24 months warranty)
- 4 hours response time during business hours
- Expert service
- Spare parts and service costs covered
CHROMOS Service
Purchase during the warranty periodIndividual service package directly from Switzerland.
SERVICE360
The most important advantages
Key Benefits of our Service360
We want you to get the most out of your investment in Universal Robots cobots. This is ensured in particular by regular remote and on-site service by experienced technicians. This service is included in every cobot sold with Service360. With this service, you extend the service life of the cobots and thus the ROI.
Produce with foresight, as the cobots are always available
After the first contact, 60% of all problems are solved
Spare parts and service costs can be planned
You have direct contact with our experts
Collaborative service by us and Universal Robots
Support includes the use of the Universal Robots customer portal. There you have an overview of all support cases, can get in touch with experts and can look for new information and tutorials.